Savvy Secret Travels Flight FAQ

 

  1. How do I search for my travel destinations?

Answer you can start typing in the Name and a list will appear and you can select from List

SST Flight Search 1

 

  1. But what if I don’t know the exact name of the place?

Answer:  Firstly you Click on the Choose Button then Choose the Country where the Place is Situated click on the Name Chosen and then then another City block will open 

Pic 2

After This option open and you can choose the City where you want to travel to

Pic 4

 Choose the City it will automatically go into your destination Field.

 

  1. How Can I see How Far the Airport is from my Accommodation?

Answer No Problem we made it easier for you! Click on the Link shown Here it will Open Google Maps and then from Google Maps you can then find Directions to where your accommodation or place of interest.

 

  1. What do you Mean I can Reserve the Booking until 4pm on the day I Reserve, will the Prices Change when I reserve?

Answer:  What a Lovely Benefit! Your reservation Price will remain the same until 4pm at no Extra charge and then if you have not contacted our office or payment have not been made by 4pm the Reservation will be cancelled as we cannot hold seats for longer due to some Airline Regulations.

 

  1. What does it mean if Savvy Secret Travels find a Better Deal on Flights prices and schedules you have reserved we will Notify you immediately before Paying for your Flights”

Answer: Absolutely! Because we are a Customer Service Driven Travel Company and always looking after our customers we want to make sure that you don’t miss out on great Prices and Time Schedules. Because we can only advertise certain no. of Flights on our Website we can also Check what other Flights will be less Convenient for you in instances like “Time- layover & better Pricing “so make sure you Have inserted your Correct Email and Contact Tel No when doing your reservation, otherwise we cannot notify you so therefore if You Snooze You Lose! (Terms & Conditions will apply)

 

  1. Where Do I check for Flights for Alternative Dates with The Lowest Prices?

Answer: You can Click on the Link displayed Below and then it will Search again and give you the

And Then the Search will give you the Results above and then you can click on the prices and dates that suit You.

  1. How can I Choose My Free Seats on certain International flights and where do I choose?

Answer:  On Most International Flights depending on Seat Class and Airlines you can Now choose your free Seat on the Flights. So Firstly, you Need to Choose Your flight by clicking on 

Pic 7.2

And then the Flight Schedule will open, and it check If the Airline allows for Seat Selection (Not Airlines have this Facility or have their own terms & Conditions with regards to Seat Selection) See Below and once you can select your seat opens you can select your Seats for the Various Segments of your Flights.

Pic 7 

make Sure You Choose Free Seats Selection (Terms & Conditions apply)

 

8. Where is the Option to choose the Time for Flights for the Same price advertised or Selected?
Answer: You can Select the time that Suit you and then you will also see how the Time overlay changes together with Time of Arrival if it Changes

  • Answer: You can Select the time that Suit you and then you will also see how the Time overlay changes together with Time of Arrival if it Changes

Pic 8

 

  1. Where do I See the Email, print and Fare Conditions and Baggage Allowance?

Answer:  if you Click on any of these Links as picture below you will get all the info. 

PLEASE NOTE:  Fare Conditions Regarding Cancellations will also be on the Page after you Selected your Flights, See Below: We want to show True Transparency as this comes Straight from the Airlines Rules so that you can see what Flight Ticket You Are purchasing.

 

  1. What different of Methods of payment do you offer to pay for my Flight ticket?

Answer: We tried to make the Payment method as smooth and Convenient for you and what makes you comfortable as Possible in paying for your flights. See Below.

INVOICE OFFLINE NEW 10

 Offline invoice will Be sent to you Via  Email For Payment.

  Direct Transfer to our Company Bank Account 

 We Prefer Instant EFT From other Banks as it will not Delay Payments for Your flight Ticket

3D Security visa mastercard SMALL  We Accept ONLY 3D Secure Credit, Cheque and Debit Cards
   We Accept ONLY 3D Secure Amex Cards
   New Payment Method that you can Download the App on your Cellphone
 

 EFT Payment From your Own Bank Portfolio-

 Please Note: it Can Take up between 24-48hrs To Clear if you Transferring from another Bank

 

  1. Why Do My Bank Cards Show Failed Transaction but I know I have enough Funds?

Answer: Because of Safety measurements Our Merchant Bank and Payment Gateway VCS put in Place unfortunately if your Cards are Not 3D Secure with your Bank it will not be able to authorise your Card as we Trying to Prevent Card Theft and Card Fraud, but Did You Know you can Ask Your Bank to make your bank Cards now 3D Secure it will Benefit You, so no one can use your Cards Any Longer and cause Fraud on your Bank Cards.

 

  1. What is 3D Secure Bank Cards?

Answer:  3D Secure is led by the credit card schemes and is designed to make online shopping transactions safer by authenticating a cardholder's identity at the time of purchase, through the likes of Verified by Visa and MasterCard Secure Code. ... 3D Secure is one method for online merchants to combat fraud. So, you will either be asked for 1-time Pin or Authorisation from you as client. We value Your Safety for your Online Transactions on our Website. Savvy Secret Travels use a Very Secure Payment Gateway VCS and that is Thawte Secure, so Payment is Very Secure, and VCS is a Trusted Payment Gateway in The Travel industry. But we ask that you do not share any Bank Card Details with anyone. A Payment Link is on our Checkout Pages or we will Send you a Payment link and you control your Payments on the VCS page   - See Below

Pic 12

 

  1. What is Viewtrip and Mobile Viewtrip?

Answer:   Viewtrip is Our Application to make it easy accessible for you as Client that contains all your Trip Itinerary and E- Tickets and have so many additional information to make your Travels Smoothly all under one Application. A link like this will be sent to you after you Reserve your Flight ticket on our Website:

Viewtrip Link

or here is an image of our Viewtrip on Mobile application on Android or iPhone

 

Pic 13

 If you need any assistance with our Viewtrip Application, please call us on +27 (0) 87 551 08 00

 

  1. What if I don't hear from you after I have made the booking request?

Answer: We respond to all booking requests. It's possible our emails may be filtered out by some Spam programs, so please check your Junk folders just in case. If you do not receive a response from us, please contact our Consultants by email or by phone +27 (0) 87 551 08 00 or for urgent queries email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

15 How can I contact you?

Answer: If you need assistance we are happy to help. You can either email the Savvy Secret Travels on: This email address is being protected from spambots. You need JavaScript enabled to view it.  or you can phone our Reservations department on +27 87 551 08 00 Local and International and a Consultant will gladly assist you with your Queries. Please have your Quote reference number ready. (it will Be your Reservation no on your flight Reservation)

Our office hours are Monday to Friday 9:00am – 17:00pm (South African Standard Time SAST)

Saturday, we open from 9:00am -12:00 pm (South African Standard Time)

Sundays & Public Holidays – we are Closed

But we Value Your Call for any Emergency so we have our 24Hr Support Line on +27 87 551 08 00. Just follow The Prompts when calling US!

We Promise as new Questions Derive we will post it Here!!

So Now Head Back to Our Exciting Flight Website and Let Savvy Secret Travels Take you on Your Next Adventure!! Click the Link Below!

 Savvy Secret Travels Online Website

 

 Thank You From SAVVY SECRET TRAVELS

 Contact 24 Hr Support:    +27 87 551 08 00

Contact Email:                 This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

 

 

 

 

 

 

 

 

About

We are your personal travel Coordinator to help with ALL your travelling needs and requirements. We offer the best professional, fast, efficient service guaranteed, with our friendly and flexible solutions.

Savvy Secret Travels © Copyright 2019, All Rights Reserved | Website developed by Black Alsatian